What happens during an upgrade to my phone system?
of the phone services are stopped and an update to MaxAdministrator is
run. After the update is complete the phones will receive a new version
of firmware which increases stability of the phone software. Secondly the
client software will receive an update at next login. This update is to
ensure the software is as stable and useful with features as possible.
Normally no reboot is required however sometimes it is.
Why should I upgrade my phone systems software version?
It is useful to upgrade when these upgrades are available because then tend to resolve known issues that may be occurring or issues that have not been experienced yet but want to be avoided.
What is an IP phone?
IP Phones are sometimes called VoIP telephones, SIP phones or soft phones. These are all the exact same thing and are based on the principle of transmission of voice over the internet, or what is better known as VoIP (or voice over internet protocol) ...
How do you reboot your phone?
Rebooting the phone simply takes 3 buttons on the phone. While the phone is on hook, press **3. The phone will then reboot and start up as normal in about 1 minute.
Can a phone work without a PoE?
Yes. If the phone does not have a PoE it must run with a power block plugged into an outlet for power.
Phone only says (BASIC) (ONHOOK), cannot make/receive calls.
The phone was just logged out of the session. All that needs to be done is log back in. Just press #27, enter in your extension, and then enter your password. The phone will say registering, and then it will show the date the time and your extension; ...